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Training our customers and partners
Supporting our customers and partners means passing on the expertise they need to better understand, specify, distribute and install our products and services.
This approach is supported by a local training network, with 8 international training spaces and 11 centres in France. Opened in Rennes in March 2026, the most recent site is dedicated to thermodynamic technologies and practical training on heat pumps.
Knowledge sharing also continues in the field, through customer visits organised at our industrial sites and at the Thermal Comfort Research Centre. These opportunities for discussion help customers better understand our products, their uses and the associated regulatory challenges.
Customer support
Staying close to our markets
To better meet our customers’ expectations, we pay particular attention to where our industrial and commercial sites are located. Staying close to our markets helps facilitate dialogue, better understand local needs and support shorter supply chains wherever possible.
With 30 industrial sites and 37 commercial sites, GROUPE ATLANTIC is present on five continents.
Locations
Strengthening quality in the service of our customers
Improving customer satisfaction means listening to the field, understanding how needs are changing and embedding quality into everyday practices.
Since 2023, the Group has been rolling out a Quality approach focused on customer satisfaction across all its sites. It is based in particular on the adoption of the 5 Golden Rules of Quality, with a clear objective: to make quality a shared reflex across all functions of the company.
In 2025, this momentum was strengthened with the first Customer Week organised in France and Belgium. Over the course of one week, 150 managers and employees went out to meet customers, alongside the teams who work directly with them every day.
Customer support
Building responsible relationships
Working with our ecosystem also means building responsible relationships with our suppliers. These relationships are based on trust, ethics and respect for human rights everywhere we operate.
We make sure we comply with the laws and regulations of the countries in which we operate, while promoting a safe, responsible working environment that respects everyone.
This commitment is part of our responsible purchasing policy, which sets out our expectations in terms of the environment, health, safety, ethics and respect for labour law.
All CSR documentation
Supporting local communities
Our commitment goes beyond our business activities. In France, the Group’s endowment fund supports local initiatives that help fight energy poverty, improve access to housing and promote professional integration.
In 2025, 11 organizations benefited from this support through product donations and skills-based volunteering, including technical advice and training initiatives led by our teams.
Our philanthropic initiatives
