Customer Support

Striving for excellence in customer service means drawing on our expertise every day to support everyone who specifies, distributes, installs, commissions, maintains or uses our products.

Customer service, technical support, after-sales service and training: our teams play a key role at every stage of the customer journey, providing practical, reliable support tailored to real-world situations.

Services and trainings to support professionals

At GROUPE ATLANTIC, our activity goes beyond designing and manufacturing products, systems and services for heating, cooling, indoor air quality and domestic hot water.

Our service and training teams also support professionals throughout their projects and across the product life cycle by:

– Helping them make the right choices;
– Securing key project stages;
– Helping professionals build their skills;
– Providing day-to-day technical support;
– Contributing to lasting customer relationships.

technicien regardant un tableau avec un appareil de mesure

Hands-on support at every stage

At GROUPE ATLANTIC, customer support is practical, responsive and closely connected to our customers’ day-to-day needs.

Our teams are involved at every stage:

Upstream of projects, to help professionals select and size the right products;
On site, to support installation and commissioning;
On a day-to-day basis, through tools, resources and technical support;
After sales, to support diagnostics, repairs, warranty management, monitoring and service continuity.

When a diagnosis requires seeing the installation, support can switch to video assistance. For more complex situations, our technicians can also intervene directly on site.

Across all these services, our goal remains the same: to make professionals’ work simpler, more reliable and more efficient.

Training professionals to help develop their expertise

Training is an integral part of customer support at GROUPE ATLANTIC.

The Group has 22 training centres worldwide, including 11 in France.

In our training centres, professionals come to:

Develop their technical skills;
Gain a better understanding of our products;
Become more autonomous in the field;
Improve the quality of their work.

Our training courses are designed to reflect the realities of the profession: concrete, practical and useful in the field.

Useful tools for everyday needs

Because our customers need responsiveness, we also develop services that help them save time and work more independently.

Our tools and resources make it possible to:

Access technical documentation online;
Find manuals, tutorials, FAQs, diagrams and maintenance sheets;
Make product sizing and selection easier;
Access troubleshooting support tools;
Carry out certain warranty-related procedures;
Access original manufacturer spare parts.

The aim is to make information more accessible, simplify everyday tasks and enable service teams to focus on situations that require real expertise.

An international dimension

Supporting our customers is not limited to France.

Internationally, after-sales teams are organised around local teams, close to customers within the subsidiaries, and global teams, linked to industrial sites or product ranges.

Their role includes:

Sharing technical information;
Training local teams;
Providing after-sales documentation;
Relaying quality feedback to the factories.

This organisation enables the Group to share its expertise while taking into account the realities of each market.

For employees, it is also an opportunity to work in an international environment, at the crossroads of technical support, training, quality and product improvement.