Technical back office

Ref: L2110TBO
CDI Italie Publiée le 19.10.2021

We are recruiting Technical Back Office position (After Sales)  specialised in the HVAC sector.

Location : Castronno
Position responsability requires presence in the field around 20% of time and around 80% on site  

Mission
Technical Back office is responsible to deliver the best possible service (commissioning, repair and maintenance) managing the requests of service points  (CAT) for the products marketed by GA Italia brand “Ygnis” mostly as a back office support.

  • Analyse the needs of the service points and report them to the After Sales Area Manager and Technical Service Manager
  • Follow the flow of activites of the external service points and problems occurred and provide them the right training and support
  • Work with the Spare part division to deliver the best level of service
Profile
We consider for this role experienced candidates with a minimum of 3 years of  experience in the after sales (HVAC sector).
  • High school diploma in technical domain 
  • Strong oral and written communication skills 
  • English or French speaking and writing skills : very good command (B1-level, mini) 
  • Knowledge for refrigerant gas in AC
  • Proficient in Microsoft Office
  • Good leadership abilities 

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